Terms & Conditions

General

Nameless Performance, Inc. (namelessperformance.com) owns and operate this Website. This document governs your relationship with namelessperformance.com (“Website”). Access to and use of this Website and the products available through this Website (collectively, the "Products") are subject to the following terms, conditions and notices (the "Terms & Conditions"). By using the Products, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms & Conditions.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Products without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to part or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by namelessperformance.com. Namelessperformance.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

WE WILL NO LONGER SHIP DIRECTLY TO A P.O. BOX PLEASE USE A PHYSICAL ADDRESS FOR SHIPMENTS. SEE SHIPPING INFO PAGE FOR MORE DETAILS.

Billing Terms

We accept all major credit cards (Visa®, MasterCard®, American Express®, Discover®) as well as PayPal. Your selected method of payment will be charged for the full amount of the Order Total at the time the order is submitted.

Lead Times/Build Times

Lead times are pretty reasonable right now, In stock orders typically ship in 1-3 business days. Order to be built will have a 1-8 week lead time with an average of 2-3 weeks. The website does NOT track live inventory. Please reach out if you have any questions about a specific products lead time before placing your order. We can easily quote you an accurate estimate shipping date across our entire product line - our system is very well managed and can pinpoint build dates, even in our heavy seasons when delays are longer.

We build parts in batches, so there will be some orders that take more time based on how many have been ordered, the complexity and build timing. If you have a specific question about when your parts are charted to be built or the lead time of your order, just give us a call at 360.263.5001 or email sales@namelessperformance.com.

Keep in mind that financing on orders will be due within terms of the finance agreement regardless of lead times.

Partial Shipments

Catbacks, Turbobacks and orders for multiple products are often sent in multiple shipments. DO NOT schedule your install or dyno-tune until you have confirmed receipt of ALL parts. Orders cannot be canceled or returned because an install was scheduled prior to receiving your parts.

Order Changes

In order to fulfill orders as quickly as possible, all orders are immediately placed into the shipping or production queue. Any changes to an order or product configuration after it is placed will be subject to a $25 change fee. This does not cover removing an item from your order. That will fall under our cancellation policy below.

Cancellation Policy

As our products are built to order, customized specifically to your request, and may be started as soon as the order has been received, all sales are final. Any cancellation or return of the products you have ordered or received from us will be evaluated on a case by case basis, and we reserve the right to refuse order cancellations. Cancellation and restocking fees will be applied as part of this process.

Orders placed with Affirm financing are FINAL and CANNOT be cancelled.

Return Policy

All products ordered from Nameless Performance are Non-Returnable, except for the following reasons:

If we mistakenly shipped the wrong part.
If the part was damaged in shipping.
If the part is defective per the Nameless Performance Warranty Policy. For parts from other manufacturers you must contact them directly for warranty claims.
We reserve the right to deny returns of any unopened merchandise at our discretion.

If your return meets any of these conditions, we are more than happy to work with you to resolve the problem. To process your return, Email: Sales@namelessperformance.com to discuss your situation and receive an RMA (Return Merchandise Authorization) number.

If the return is a result of our error (i.e. you received an item other than what you specified in your order or received damaged item), we will cover the shipping charges.

No shipping refund will be given on orders that have already shipped and are cancelled while in transit or are refused upon delivery.

All returns must be within a 30 day window form the original ship date.

All returns must be in new, unused condition in the original packaging. If the item has been run on the car, the parts CANNOT BE RETURNED. This is clearly marked inside every box that we ship out. There are VERY few instances when we will take returns on parts that have been run on the car unless there is a functional/warranty defect/failure in the part.

Please note that all sales are FINAL on custom orders.

We do NOT accept returns for Gaskets or Hardware related products.

If you need to return an item, or have any questions regarding this policy in general, call us at: 360.263.5001

Refunds

All refunds will be credited to the original purchase method (credit/debit card or PayPal). You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Refused/Undeliverable Orders

Refused or undeliverable orders that are returned to our facility will be processed like a standard restocking return; this means that all shipping costs, including return freight charges, re-stock fees and any return-to-sender fees assessed by the shipping carrier, will be deducted from your product refund. If parts are returned because they are undeliverable, the parts will be held until the customer contacts us with a new shipping address and pays the shipping fee. If your parts are returned undeliverable by the shipping company, and you decide that you no longer want the parts, the 20% restocking fee will be assessed. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to customs clearance charges on the return shipment. Nameless Performance reserves the right to deduct the cost of these customs clearance charges, in addition to all freight charges and re-stock fees, from your product refund.

If you have ANY questions at all, please contact us BEFORE placing an order or installing parts!

http://namelessperformance.com/contact.php

Nameless Performance, Inc.
1061 Dale St
Woodland, WA 98674
sales@namelessperformance.com
Phone: 360.263.5001

Warranty Policy

All parts manufactured by Nameless Performance are warranted against defects in material and workmanship (excludes cosmetics, coatings and appearance and applies only to the function of the Product for its intended manner and purpose) for one (1) year from the purchase date. This warranty does not cover incidental or consequential damages such as damage or losses directly or indirectly caused by the product.

The warranty is only applicable for the original purchaser of the product and is non-transferable. All returns will be checked and any modifications made to the product will void the warranty.

We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. If after inspection, we find the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product.

If a part was properly installed and fails under its normal intended use, please contact us to initiate your warranty claim and we will provide you with an RMA number.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at http://namelessperformance.com/page.php?4. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Performance Gains

Any performance gains stated on NamelessPerformance.com are based on in-house product development and testing. Actual performance gains will vary based on many factors, such as (but not limited to): vehicle model, age and other modifications.

Customer Reviews

We love to hear from our customers about the performance and quality of our products and welcome all product reviews, whether favorable or critical. All reviews displayed on namelessperformance.com are genuine and un-edited and are reflective of that individual’s opinion.

We reserve the right to remove reviews for the following reasons:

Review is not from a customer
Obscene, Profane or spiteful language
Use of personally identifiable information
Review posted to incorrect product
Review is self promotional, advertising or a solicitation
Illegal or immoral content